Frequently Asked Questions

Item(s) will be refunded if:

• Lost/Damaged/Incorrect ( Items are safely packaged, however It is out of my control if they are damaged by the Post Office. I will do my best to resolve it with them. )
• The package is returned to me ( You have the option to request a refund or to re-deliver. If you choose to refund, the price of the item(s) will be 100% refunded, but delivery fees are non-refundable. If you choose to re-deliver, you will have to cover the new shipping costs. )

If there are any other issues with your order or if you wish to cancel your order before it's shipped, please email me at kuutochi@gmail.com with details, so we can sort it out.

Pre-ordered items will be charged as soon as your order is processed. 

Pre-orders are being manufactured. Once received, a quality check will be done. This process will typically take less than 30 days. Once all approvals have gone through, the items will ship out within a week. You will receive a confirmation email along with a tracking number.

Free First Class shipping is available for orders over $45.00. Worldwide shipping not currently available.

Yes! As long as your order has not been shipped, you can make another order with the item you wish to add. Please contact me at kuutochi@gmail.com with both order numbers so we can combine them. I will refund your shipping fee for the newest order. I will also check if the order reached any promotions available (such as free shipping).

Please email me at kuutochi@gmail.com. I will answer as soon as possible!